Getting new windows or doors is easier when you know what happens at each stage. This page walks through our installation process in detail, from your first enquiry to the paperwork and aftercare once the job is finished.

We have also included practical tips for preparing your home, because a little planning before installation day makes the work quicker and less disruptive for everyone.

Step one: your enquiry

Everything starts with the quote form or an email to us. The more you can tell us at this stage, the more useful the first conversation will be. Helpful details include:

  • your postcode and the type of property, such as a terrace, semi or Tyneside flat;
  • roughly how many windows or doors you are thinking about;
  • any styles or materials you already like, or problems you want to fix;
  • whether the house is in a conservation area or is listed, if you know.

We will get back to you to talk it through and arrange a survey. If you are still at the research stage, our guides cover the most common decisions.

What happens at the survey?

The survey is free and usually takes place at a time that suits you. It is where we gather everything needed for an accurate, fixed price.

Measuring and checking the openings

We measure every opening carefully. We also check the condition of sills, lintels, brickwork and render, because problems around the frame can affect the fit and the price. On older houses, we look for things like out-of-square openings and previous alterations.

Regulations and safety

We note which upstairs rooms need escape windows, where safety glass is required and how ventilation will be provided. These all form part of Building Regulations compliance, which we explain on our double glazing and window pages.

Talking through options

This is a chance to look at samples, compare styles and ask questions. We will explain the pros and cons of each option and suggest what suits your house.

Your fixed, itemised quote

After the survey we send a written quote. It is fixed, so the price we quote is the price you pay unless you change the specification. It is also itemised, which lets you see each window and door, its style, colour, glazing and hardware, and any extra work such as scaffolding.

When comparing quotes from different companies, check that they cover the same specification. Glass type, hardware, removal of old frames and compliance certification can all vary.

There is no deadline to accept. Take your time, and ask us to adjust anything before you decide. Our guide to what affects the cost of new windows explains what moves the price.

How long does manufacture take?

Once you accept the quote, we confirm the final details and place the order. Every frame is made to measure, using the exact sizes, colours, glass and hardware you chose. Made-to-measure products take time to manufacture, and the timescale depends on the product and the factory's schedule. We will confirm the expected timescale when you place your order, and we will contact you to book an installation date once the products are ready.

Coloured frames, aluminium, sash windows and bespoke shapes can take longer than standard white uPVC. If you have a deadline, such as a house sale or a new kitchen being fitted, tell us early so we can plan around it.

How to prepare your home for installation

A few simple steps before the fitting team arrives help the day go smoothly.

  • Clear windowsills and move furniture about a metre away from the windows and doors being replaced.
  • Take down curtains, blinds and poles, especially if they are fixed close to the frame.
  • Move fragile items and pictures away from walls near the openings.
  • Clear a path outside, including plant pots, bins and garden furniture.
  • Make space on the driveway or street for the van, if you can.
  • Arrange for pets to be kept away from the work area.

Alarm sensors on window or door frames may need to be disconnected and refitted, so let your alarm company know. If you are in a Tyneside flat, it is also worth telling your neighbour, as shared paths and front gardens may be busier than usual.

What to expect on installation day

We confirm the start time and the order of work with you in advance. On the day, the team protects floors and furniture before starting, then works through the house one opening at a time.

For each window or door, the old frame is carefully removed and the new one fitted, packed, fixed and sealed. The inside is finished with trims, and the outside is sealed against the weather. Plaster around the reveal can sometimes crack when an old frame comes out. We tidy this as part of the job, though some small touch-up decorating may still be needed afterwards.

At the end, we clean the glass and frames, clear away the old frames and debris, and show you how everything opens, locks and should be looked after. If anything is not right, this is the time to tell us. We would much rather put it right while the team is still with you.

Paperwork and aftercare

Once the work is complete, you receive two important documents:

  • a Building Regulations compliance certificate, which confirms the installation meets the rules for energy efficiency, safety and ventilation;
  • a written guarantee setting out what is covered and for how long.

Keep both somewhere safe. Solicitors usually ask for the compliance certificate when you sell your house, and having it to hand avoids delays.

Looking after your new windows and doors

Clean frames with mild soapy water, keep drainage slots clear and lightly oil hinges and locks once a year. Homes near the coast benefit from more frequent rinsing to remove salt. If a door drops slightly or a window needs adjusting after the house settles, email us and we will arrange a visit. Our FAQs page answers other common questions, and you can start the process at any time through the quote form.