Windows Newcastle is a Newcastle upon Tyne company that surveys, supplies and installs windows, doors, conservatories and glazing for homes across Tyneside. We look after each job from the first conversation to the final paperwork, so you deal with the same people throughout.
Rather than tell you how wonderful we are, this page explains how we work, how we give advice and where we draw the line. That should help you judge whether we are the right fit for your home.
How we approach every job
Every house is different, and so is every budget. We start by listening. What is bothering you about your current windows or doors? Is it draughts, condensation, security, noise or simply how the house looks? The answer shapes what we recommend. Two homes on the same street can need quite different solutions, depending on which way they face and what has been changed over the years.
From there we keep things simple. We survey the house properly, recommend products that suit the building, give you a fixed written price and then fit exactly what we quoted. If something about the job changes, we explain why before any work is done.
Survey, manufacture and fitting joined up
Because we survey, order and install the work ourselves, the details agreed at your survey are the details that reach the fitting team. Sizes, colours, glass, handles and opening directions are all written into your quote, so there is a clear record of what you chose. That avoids the misunderstandings that cause most problems on installation day, and it means you always know who to ask if you have a question.
How do we decide what to recommend?
We base our advice on the house first, then on how you use it and what you want to spend. A few principles guide us.
- Suit the building. Victorian terraces in Jesmond, 1930s semis in Fenham and modern homes in Cramlington need different things. We will suggest styles that look right for the age of your house.
- Spend where it counts. Extras such as acoustic glass, triple glazing or upgraded hardware are worth it in some places and not in others. We explain where each one earns its cost.
- Explain the trade-offs. Aluminium has slimmer frames but costs more than uPVC. Bi-folds open wider than sliding doors but have more frames in the view. You should know the downside of every option, not only the selling points.
- Give you time. A quote is not a deadline. You can think it over, compare it with others and come back with questions.
If you would like to read up before we visit, our guides and advice section covers the most common decisions in plain English.
What we do
Our work covers the whole outside envelope of a typical home.
- Replacement windows in uPVC, aluminium and flush sash styles, including sash, casement, tilt and turn, and bay windows.
- Front, back and garden doors, including composite, uPVC, French, sliding patio and bi-fold doors.
- Conservatories, orangeries, porches and replacement conservatory roofs.
- Double and triple glazing, including replacing failed sealed units in existing frames.
- Repairs to locks, handles, hinges and seals on uPVC and aluminium windows and doors.
On every installation we remove your old frames and dispose of them responsibly, fit to current Building Regulations and provide a compliance certificate and written guarantee at the end.
What we don't do
Being clear about what we will not do is as important as listing what we offer.
- No pressure selling. We do not use time-limited discounts or tell you a price is only valid if you sign today.
- No hidden extras. Our quotes are itemised, so you can see what you are paying for. If we find something unexpected, such as a damaged lintel, we talk to you before doing anything about it.
- No unnecessary replacements. If a repair will fix the problem, we will tell you, even though a full replacement would be a bigger job for us.
- No guessing on regulations. We do not assume planning permission is fine in a conservation area or on a listed building. We will tell you to check with your council and help you understand what to ask.
Why local knowledge matters for windows and doors
Fitting windows well in Newcastle means understanding the local housing and the weather. Tyneside flats bring access challenges and shared frontages. Period streets in Gosforth and Jesmond often sit in conservation areas. Coastal homes in Tynemouth and South Shields take a battering from salty, wind-driven rain.
Knowing this helps us spot issues before they become problems. We know to check the exposure of a seafront elevation, the condition of an old stone sill or whether a council has an Article 4 direction on a street. You can read more about the places we work on our areas we cover page.
How we look after your home during the work
Having windows or doors replaced means opening up your home for a day or more, so we take care to keep disruption low. We put dust sheets down, protect furniture and floors on the route frames take through the house and keep the work area tidy as we go. Each opening is normally replaced in turn, so your home is not left exposed for long.
At the end we clean the new glass and frames, clear away the old ones and show you how everything opens, locks and should be cared for. The how it works page explains each stage in more detail.
What happens after we leave
Our relationship with you does not end when the van drives away. You receive your Building Regulations compliance certificate and your written guarantee, and we are happy to answer questions about anything you are unsure of. If a window or door needs adjusting as the house settles, or something does not work as it should, just email us and we will arrange to sort it.
If you would like to see how we work in practice, the quote form at the top of the page is the easiest way to arrange a free, no-obligation survey.